Policies
Last updated: 26 October 2026
We deliver across India. We do not ship outside India at the moment. Whether your pincode can be served is checked when you enter your address at checkout.
These are estimates, not guarantees. Public holidays, weather, local restrictions and courier delays can add time, and we cannot control them. Orders are processed on business days.
Shipping is a flat ₹99 per order. It is free when your order, after any coupon discount, reaches ₹999.
The exact shipping amount is always shown in your order summary before you pay. There are no hidden charges.
We ship only prepaid orders. Cash on delivery is not available. Payments are made online through Razorpay using UPI, cards, net banking or supported wallets.
When your order is handed to the courier you receive the courier name and tracking details by email and, if you have agreed to WhatsApp updates, on WhatsApp. You can also see the status under My Orders in your account.
Please check your address, pincode and phone number before you pay. The courier calls the number on the order, so keep it reachable. If you need to correct a detail, write to us before your order is dispatched. After dispatch we cannot change the address.
If a delivery attempt fails, the courier will try again as per their process. If the parcel cannot be delivered because the address is wrong or incomplete, or no one is available, it may return to us. Contact us promptly so we can help, and note that re-shipping may involve a fresh shipping charge.
Please check the parcel at delivery. If it looks tampered with or opened, do not accept it and tell us at once at hello@jewelboxbyannesha.com. If your parcel is damaged, missing items or has not arrived within the delivery time above, write to us with your order code and we will look into it with the courier. See our Returns and Refunds policy for how we handle these cases.
Write to hello@jewelboxbyannesha.com. Please include your order code.