Cancellation Policy

You can ask us to cancel an order for any reason as long as it has not been dispatched. To do so, write to hello@jewelboxbyannesha.com with your order code and the email or phone number used on the order. We reply during business days.

Because we dispatch quickly (1 to 2 business days), please ask as soon as you can. If your order has already been packed or handed to the courier we may not be able to stop it.

Once an order is dispatched it cannot be cancelled. Please see our Returns and Refunds policy for what applies after delivery.

If we cancel your order before dispatch, we refund the amount you paid to the original payment method through Razorpay. Refunds usually reach your account in 5 to 7 working days, depending on your bank or card issuer. We will email you when the refund is started.

Any discount applied through a coupon is already reflected in what you paid, so the refund is for the amount actually charged. Coupon codes are not reissued.

We may cancel an order, with a full refund, when:

• the item turns out to be out of stock or can no longer be supplied,
• there was a clear pricing or listing error,
• we cannot deliver to your address, or
• we suspect the payment or order is fraudulent.

We will tell you by email.

While you pay, we hold your items for a short time. If your payment is only confirmed after that time has passed, the order cannot be completed and Razorpay refunds the payment automatically, usually within 5 to 7 working days. If money has left your account and you have no order confirmation, write to us with your payment reference and we will check.