Returns and Refunds

All sales are final. We do not accept returns or exchanges for change of mind, size, colour, style or because the piece looks different on screen. Jewellery is a personal item, so we cannot take back worn or opened pieces. Please read the product description and photos closely before you buy.

Please check your parcel when it arrives. If an item is damaged, defective or not what you ordered, write to hello@jewelboxbyannesha.com within 48 hours of delivery with your order code, clear photos and, if possible, a video of opening the parcel. We review each case and, where we find the fault is ours or the courier's, we arrange a replacement or a refund.

• Your order is cancelled before dispatch (see our Cancellation Policy).
• We cancel the order because an item is unavailable or there was a pricing error.
• Your payment is taken but the order could not be completed.
• Your order is not delivered to you.
• A damaged or wrong item is confirmed under section 2.

Refunds go back to the original payment method through Razorpay, in full or in part depending on the case. They normally reach you in 5 to 7 working days after we start them, depending on your bank. Coupon discounts are already part of what you paid, so the refund is for the amount actually charged. Coupon codes are not reissued. Shipping is refunded when the order is cancelled before dispatch or the whole order could not be delivered.

If we decide a refund is not due, we will tell you the reason by email.

Write to hello@jewelboxbyannesha.com.