JewelBox by Annesha
All ProductsNecklacesRingsEarringsBraceletsGiftingNew Collections
JewelBox by Annesha
All ProductsNecklacesRingsEarringsBraceletsGiftingNew Collections
JewelBox by Annesha

Luxury You Can Afford. Jewellery you would love to wear.

Shop

  • Necklaces
  • Rings
  • Earrings
  • Bracelets
  • Gifting
  • New Collections

Company

  • About Us
  • FAQ
  • Contact Us

Policies

  • Shipping Policy
  • Cancellation Policy
  • Returns and Refunds
  • Privacy Policy
  • Terms of Service

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Help

Frequently Asked Questions

Orders and payment

How can I pay?+

We accept UPI, debit and credit cards, net banking and supported wallets through Razorpay. Cash on delivery is not available.

My money was deducted but I got no order confirmation. What now?+

If your payment was confirmed too late for us to hold your items, Razorpay refunds it automatically, usually in 5 to 7 working days. If you hear nothing, email us your payment reference and we will check.

Can I cancel my order?+

Yes, until it is dispatched. Email us your order code. Once it has shipped it cannot be cancelled. See our Cancellation Policy.

Do I need an account to order?+

No. You can check out as a guest with your email and phone number. If you sign in with Google, a magic link or an OTP, your addresses and orders are saved for next time.

Shipping and delivery

How long will delivery take?+

We dispatch within 1 to 2 business days and delivery takes 4 to 7 business days after that. These are estimates and can be affected by holidays and courier delays.

What does shipping cost?+

Shipping is a flat ₹99 and free on orders of ₹999 or more, after any coupon discount.

Do you deliver outside India?+

Not at the moment. We deliver across India.

How do I track my order?+

We email you the courier and tracking details when your order ships, and send them on WhatsApp if you have opted in. You can also check My Orders in your account.

Returns and refunds

Can I return or exchange a piece?+

All sales are final, so we do not accept returns or exchanges for change of mind. If your parcel arrives damaged or is not what you ordered, write to us within 48 hours with photos and a video of opening it, and we will review your case.

How long do refunds take?+

Refunds go back to your original payment method and usually reach you in 5 to 7 working days after we start them, depending on your bank.

Jewellery and care

Is the jewellery safe for sensitive skin?+

Our pieces are made to be skin friendly and are free of nickel and lead. If you have very sensitive skin, patch test a new piece first and stop wearing it if you notice irritation.

How long does the polish last?+

Our jewellery has an anti-tarnish coating. How long it lasts depends on how often you wear it and how you store it. Keep it away from water, perfume and harsh chemicals, and put it on last when you dress.

How should I store my jewellery?+

Wipe it with a soft dry cloth after wearing and store it in the pouch or an airtight box, away from humid places such as bathrooms.

Will the pieces look exactly like the photos?+

We photograph every piece carefully, but colour and shine can look slightly different depending on your screen and lighting.

Related

  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Cancellation Policy
  • Returns and Refunds
  • Contact us